Support Packages
Your IT department experience, without the cost of hiring full-time staff. Pick the package that fits your business.
We focus on providing a flexible IT department to small and medium-sized businesses. We understand that hiring IT staff can be costly, and that you might not be at the stage where you need a full-time IT department.
Our support packages are designed to provide you with that IT department experience, without the cost of hiring full-time staff.
Our packages below mention CPT support, here's what it covers:
CPT stands for Consultancy, Phone and Text, and every package includes it.
- Consultancy
- IT advice and guidance ‐ planning upgrades, choosing hardware and software, and getting a second opinion before you commit.
- Phone
- Technical support over the phone. Talk it through with us and we’ll walk you to a fix.
- Text
- Technical support in writing ‐ email, chat or a support ticket, whichever suits you best.
CPT support doesn’t cover hands-on work. Remote support, on-site callouts and drop-off repairs are the pre-paid extras listed against each package below.
Choose your support package
- Unlimited CPT support
- Covers up to devices
- hours pre-paid support
- pre-paid callout(s)
- Unlimited Drop-off repairs
£ per month
EnquireSupport Packages Explained
Pre-paid remote support and unlimited repairs are only provided to registered devices. This is to prevent the possible exploit of providing support to more devices than the package allows.
Each registered device is set up with a live remote support connection so we can provide fast and efficient support. The connection is always on and lets us connect to control the device. You can refuse this always-on connection if you wish.
Each item in the support package renews on a monthly basis. If you use all your callouts within the first week, any additional callouts for the remainder of the month are charged as ad-hoc services. This also includes remote support hours.
Pre-paid callouts are only available to businesses within a certain radius of our location. If you are located anywhere within Ayrshire you should be fine, but give us an email if you’re unsure.
The unlimited Drop-off repairs extra only covers the cost of the labour associated with the repair. Parts are not included.
There’s no setup fee for any of our packages, but each package has an initial 3-month contract. After this period, you can cancel at any time. Packages are billed monthly via direct debit.
We understand that your business might grow or shrink, and that your IT requirements might change. All of our packages can be upgraded or downgraded at any time, even during the initial 3 months.